Help
Support
Need a hand with Trawell? We're happy to help. Email us and we'll get back to you as soon as we can — usually within a couple of days.
Email: gk@trawell.io
Please include your account email and, if it helps, a screenshot of the issue.
Frequently asked questions
How do I start a trip?
Tap the + button on the Trips tab. You can begin from one of your packing templates or from scratch, set your destination and dates, and choose whether the trip is private or shared with others.
How do I invite people to a group trip?
Open the trip, tap the members row, and share the invite link or QR code. When someone joins, you approve them and they appear in the trip's members list.
How does expense splitting work?
Add an expense with who paid and the amount. Trawell splits it among the trip members and keeps a running balance of who owes whom. On the Balances tab, it suggests the fewest payments needed to settle up.
Who can see my location?
Location sharing is off by default and opt-in per trip. When you turn it on, only the members of that group trip can see your location, and only while you're sharing. It turns off when the trip ends, and you can stop anytime. See our Privacy Policy for details.
How do I change or reset my password?
Go to Account → Change password if you're signed in. If you're locked out, use Forgot password on the sign-in screen and we'll email you a 6-digit code.
How do I delete my account?
Open Account and choose Delete account. This permanently removes your account and all associated data. You can also email us and we'll action the request.
Is my data private?
Yes. Trawell has no ads and no cross-app tracking, and we never sell your data. Read the full Privacy Policy.